Frequently Asked Questions
Everything you need to know about shopping with Columbia Israel
What are your shipping options and delivery times?
We offer home delivery across Israel. Standard shipping typically takes 3-7 business days, depending on your location. During peak seasons or sales, delivery times may be slightly extended.
How can I return or exchange an item?
You can return or exchange items within 14 days of receipt, provided they are in their original packaging with tags attached. Returns can be processed through our online portal or at any authorized Columbia boutique in Israel.
How do I know which size to choose?
Each product page features a detailed size guide. Since Columbia gear is designed for outdoor performance, some items may have an 'active fit' or 'relaxed fit.' We recommend checking the specific measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Diners) as well as popular digital payment methods like PayPal and Apple Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, Columbia products are known for their durability. We provide a limited warranty on manufacturing defects. Please keep your receipt or order confirmation to facilitate any warranty claims.
How can I track my order?
Once your order has been dispatched, you will receive an email and SMS with a tracking link. You can use this link to monitor the status of your delivery in real-time.